Last updated: [28 March 2026]
At Stamped in Tradition, we take great pride in the quality of our products and personalised work. We want every order to arrive exactly as expected.
This policy explains your rights when purchasing from us, including the different rules that apply to standard products and personalised or bespoke items.
Nothing in this policy affects your statutory rights under UK consumer law.
1. Personalised & Bespoke Products
Many of our stamps and other products are made or personalised specifically for you.
Where an item has been made to your specifications or clearly personalised, the standard 14-day change-of-mind cancellation right does not apply.
This includes, for example, products created with:
- Your business name or logo
- Personal names or initials
- Custom wording or messages
- Specific dates
- Customer-supplied artwork or designs
- Other bespoke details requested by you
Once production of a personalised or bespoke item has begun, we are therefore normally unable to accept a cancellation or return simply because you have changed your mind.
This does not affect your rights if the product is faulty, damaged, not as described, or we have made an error with your order.
Customer-approved details
Please carefully check all names, spelling, dates, wording, dimensions and artwork supplied or approved when placing your order.
We cannot normally provide a refund or free replacement where a personalised item has been produced correctly but an error was contained in information, wording or artwork supplied or approved by the customer.
If we make an error when producing your personalised item, we will put it right in accordance with your statutory rights.
2. Standard & Non-Personalised Products
For standard products purchased online that have not been personalised or made to your specifications, you normally have the right to change your mind and cancel your order within 14 days of receiving the goods.
You do not need to give us a reason for cancelling.
To exercise your right to cancel, please email:
enquiries@stampedintradition.com
Please include your name and order number so that we can locate your purchase.
After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.
3. Condition of Change-of-Mind Returns
You may inspect a standard product in the same way that you reasonably would in a shop.
Please take reasonable care of products while they are in your possession and, wherever possible, return them with their original packaging and accessories.
If a product has been handled beyond what is reasonably necessary to establish its nature, characteristics and operation, resulting in a reduction in its value, we may be entitled to make an appropriate deduction from the refund.
4. Return Postage for Change-of-Mind Returns
Unless we agree otherwise, customers are responsible for the direct cost of returning standard, non-faulty goods following a change-of-mind cancellation.
We recommend obtaining proof of postage and using an appropriate tracked or insured delivery service, particularly for higher-value items.
Please package returned goods securely to prevent damage during transit.
5. Faulty, Damaged or Incorrect Goods
If your order arrives damaged, faulty, not as described, or we have supplied or personalised the item incorrectly, please contact us as soon as reasonably possible at:
enquiries@stampedintradition.com
Please provide:
- Your order number
- A description of the problem
- Photographs showing the damage, fault or error where reasonably possible
Photographs can often help us resolve the issue more quickly.
Depending on the circumstances and your rights under UK consumer law, we will arrange an appropriate refund, repair or replacement.
Where goods are faulty, damaged or incorrect due to an error by Stamped in Tradition, you will not be required to bear reasonable return costs.
Your statutory rights are not limited by any request to contact us promptly or provide photographs.
6. Refunds for Cancelled Standard Orders
Where you validly cancel an eligible standard, non-personalised order, we will refund the amount due in accordance with UK consumer law.
This will normally include the price paid for the returned goods and the cost of our standard delivery service where applicable.
If you selected a more expensive or enhanced delivery service, such as express delivery, we are not required to refund the additional amount above our standard delivery charge.
We may withhold the refund until we have received the returned goods or you provide evidence that they have been sent back, whichever occurs first.
Eligible refunds will be made within the applicable statutory period and normally using the same payment method used for the original purchase, unless otherwise agreed.
7. Products That Cannot Be Returned Simply Because You Change Your Mind
The 14-day change-of-mind cancellation right does not apply where an exemption under UK consumer law applies, including goods that have been made to your specifications or clearly personalised.
This does not remove your legal rights where an exempt product is faulty, damaged, not as described or incorrectly supplied.
8. Returning an Item
Before returning an item, please contact us at:
enquiries@stampedintradition.com
Please include your order number and details of the return.
We will provide the appropriate return instructions and return address.
Please do not return an item without sufficient information for us to identify your order.
9. Your Statutory Rights
This Returns & Refunds Policy is intended to operate alongside your rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Nothing in this policy is intended to exclude, restrict or replace any statutory rights that cannot legally be excluded or restricted.
Contact Us
If you have any questions about a return, refund, damaged product or personalised order, please contact:
Stamped in Tradition
Email: enquiries@stampedintradition.com